Your Time is Valuable
At Form Recovery and Wellness, our mission is to help you get back to doing the things you love as quickly and safely as possible.
This requires a shared commitment between you and our team.
Consistent attendance, as outlined in the agreed treatment plan with your therapist, is a key part of your recovery. Each session is designed to build on the previous one and missing appointments can delay your progress, interrupt your treatment plan, and reduce the effectiveness of your overall results.
We understand that unexpected situations can happen and we will always do our best to support you when they arise.
However, not showing up and not informing us in advance can have the following effects:
- Delay your progress
- Reduce availability for other clients
- Impact our therapists’ scheduled time
Our Attendance Policy
We require at least one day’s notice if you need to cancel or reschedule your appointment.
If you are unable to attend, please contact us via call, message, or email before the day of your appointment. We also encourage you to reschedule promptly to stay on track with your plan of care.
A No-Show is defined as:
- Cancelling on the day of your appointment, or
- Not attending your appointment without prior notice
Policy & Escalation
- 1st No-Show: Warning and reminder of our policy
- 2nd No-Show (and each additional occurrence): 1,000 THB fee will be applied
- After 3 No-Shows: All future appointments will require pre-payment before booking.